Ozri Assist gives personal, expert phone help to people stuck on an online form. It explains each question in plain language, answers their questions and fills in the form on their screen as they talk. Users stay in control, and always submit their own responses.
Always says it’s an AI. Servers in London.
For many people the only help with an online form is a long helpline wait, and many give up before they get it. In-person support is not always available when it’s needed. Ozri Assist is designed to give that help on every form, immediately.
London’s 2024 Attendance Allowance campaign. Policy in Practice for the GLA, May 2025. Lowest and highest of five boroughs.
On the form users can get stuck or hit issues. From a ‘get help’ button, they give their number and a phone call arrives within seconds.
Answers appear on the screen as they speak. Longer answers are written up and read back before they’re saved.
They review every answer on “Check your answers” and press Submit themselves. Users stay in control.
See someone fill in a sign-up form by talking it through with Ozri Assist. Leave your email and we’ll send you the demo video.
Voice AI can be infinitely patient as it explains the question and records the user’s response. Ozri can move one question at a time, turning the user’s conversation into structured written responses. It never adds facts the person didn’t give.
For councils, government services, lenders, insurers, pension providers, health providers and housing associations. A “Get help by phone” button on your form can route people away from long inbound calls, while supporting them in the moment they are getting stuck.
A reasonable adjustment meeting people where they are
A WCAG-compliant page doesn’t help someone who can’t manage a long form alone. Ozri Assist gives them a conversation, with a record of every call and every answer. It helps you meet duties under the Equality Act, Consumer Duty and assisted-digital standards.
More finished applications.
People who stall finish the form in one call, instead of abandoning it or ringing your contact centre.
Every call opens by saying so. The person can stop at any point.
Ozri never completes a declaration or submits via voice alone. The user sees what they submit.
Can require a code shown on screen, so the person on the phone is the person at the form.
Our servers and database are in London (UK). Some providers process call audio in the US, under UK transfer safeguards. Registered with the ICO (ZC279790).
Pick a form where people drop off. We add “Get help by phone” for some of the people who start it and measure completion against those who didn’t get the offer.