Trial Terms of Use

Ozri is a trading name of Voxec Limited.

Ozri makes phone calls for you. You tell us what you need, and our AI agent rings the other side, has the conversation, and tells you how it went. These are the terms for using Ozri on a free trial.

The short version: the agent acts on your instructions, so you're responsible for what you ask it to do.

1. About these terms

These terms are between you and Voxec Limited, a company registered in England and Wales (company number 17476555), registered office 61 Bridge Street, Kington, HR5 3DJ, United Kingdom ("Ozri", "we", "us"). They cover the Ozri website and app, and every way you can ask Ozri to make a call, including through another AI assistant connected to your account. Our Privacy Policy explains how we handle data.

2. Paid plans

If you sign up to a paid plan, its own paid terms will also apply, and you'll accept them when you sign up. Where the paid terms and these terms conflict, the paid terms take priority.

3. Personal and business use

You can use Ozri in one of two ways, and some of these terms differ between them:

• As an individual, for your own personal affairs. You're a consumer, and you keep all your rights under consumer law.
• For a business or other organisation, for example to call suppliers or customers, or to make calls for your staff. The organisation is the customer. Whoever accepts these terms for it confirms they have authority to bind it. The organisation is responsible for everyone it permits to use Ozri, and each of them needs their own login. When Ozri makes calls for a business, we handle the personal data in those calls on the business's behalf, under our Data Processing Agreement.

If you use Ozri for both, these terms apply to each use as the kind of use it is.

4. The trial

Ozri is a commercial product and the trial is for trying it out. It will change, and may at times be unavailable. We set usage limits, and may change them.

5. Your account

You must be 18 or over. A login is for one person. You're responsible for anything done through your account, including through API keys you create or AI assistants you connect. Tell us at support@ozri.ai if you think someone else has obtained unauthorised access.

6. You're responsible for what you ask your agent to do

When you ask for a call, the agent acts as your assistant, within your instructions and the information you give us. It tells the other side it's an AI calling on your behalf (or your organisation's), and gives your details where the call needs them. That means:

• What it agrees to, you've agreed to. A booking, cancellation, order or change it makes binds you, or your organisation, including any fee the other side charges. If you don't want it to agree to something, say so.
• You must have a genuine, lawful reason for every call, and the right to deal with any account or booking you ask about. If you're a business calling individuals, that includes having a lawful basis to contact them.
• Check what matters. The agent can mishear, misunderstand or get things wrong. Every call's transcript is there for you to check before you rely on the outcome. Your data is retained in line with our Privacy Policy. Don't use Ozri for medical, legal or financial decisions, or for emergencies.

7. What you must not use Ozri for

• Harassment: threatening or abusive calls, repeated calls, or calling anyone who has asked not to be contacted.
• Deception: telling the agent to claim it's human, to pretend to be someone else, or to say things you know are false.
• Accounts or information that aren't yours, or getting anyone's personal information by pretending to have a right to it.
• Fraud, scams or anything illegal, or helping someone else do it.
• Contacting emergency services, premium-rate or revenue-sharing numbers.
• Abusing the service: getting round limits or number screening, sharing or reselling access, attacking our systems, or trying to make the agent break these rules.

We screen numbers and requests before a call is placed, and may refuse or end a call, or suspend your account, if we think these rules are being broken. If someone asks us not to call them again, we won't. Anyone can report misuse to support@ozri.ai.

8. Your content and ours

Your instructions, profile details and call content stay yours. You let us use them to run the service and to improve the agent, as described in our Privacy Policy. The Ozri service, software and branding belong to us. You can't copy, resell or reverse-engineer them.

9. Ending your trial, and suspension

You can stop using Ozri at any time, and ask us to close your account at support@ozri.ai. When you close your account, we delete your data in line with our Privacy Policy.

We may end a trial, or the trial service as a whole, at any time. We may also suspend or close your account if you break these terms, if your use puts other people or Ozri at risk, or if the law requires it. Where it's reasonable, we'll tell you why first.

10. Our liability

We'll provide Ozri with reasonable care and skill. We aren't responsible for loss that wasn't foreseeable, for the result of the agent following your instructions or using information you gave us, or for what someone we called decided to do.

• If you're a consumer, nothing in these terms takes away your legal rights. Our total liability to you during a trial is limited to £100.
• If you're a business, the trial is provided as it is, for evaluation, and we have no liability to you for it. Any commercial use of Ozri is governed by a separate agreement, which your business agrees to before that use starts.

For everyone, nothing in these terms limits liability that the law doesn't allow to be limited, including for death or personal injury caused by negligence, or for fraud.

11. Changes to these terms

If we make a change that matters, we'll tell you before it takes effect and ask you to accept the new terms when you next sign in. If you don't accept them, you can close your account.

12. Complaints and the law that applies

If something's gone wrong, tell us at support@ozri.ai. These terms are governed by the law of England and Wales, and its courts can hear any dispute. If you're a consumer living in Scotland or Northern Ireland, you can also bring proceedings there.

13. Contact

Email support@ozri.ai.