Privacy Policy
Last updated 22 October 2026.
Ozri is a trading name of Voxec Limited.
Ozri makes phone calls for you. To do that, our AI agent has to know things about you (your name, your number, sometimes your address, date of birth or an account number), and it has to have a conversation with someone else on your behalf. This page explains what we keep from all of that, who can see it, and what you can ask us to do with it.
We don't sell your data, we don't use it for advertising, and we don't try to identify the people we call beyond what the call needs.
1. Who we are
Voxec Limited (company number 17476555, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom) runs Ozri. Questions about privacy, or requests about your data: privacy@ozri.ai.
We're registered with the Information Commissioner's Office (registration number ZC279790). Privacy@ozri.ai reaches the person responsible for data protection at Ozri.
This policy applies to everyone who uses Ozri, whether for themselves or for a business. If your organisation has a separate agreement with us that covers personal data, that agreement takes priority wherever it differs from this policy.
Who is responsible for your data (the "controller") depends on how Ozri is being used:
- When you use Ozri personally, we're the controller of everything in this policy: your account, your profile and your calls.
- When a business uses Ozri, the business is the controller of the calls placed through its organisation account (for example, calls that help its customers complete a sign-up form) and of the personal data in them, and we process that data on its behalf under a data processing agreement we sign with the business. We're still the controller of the account details of the people who log in for it, and of the data we use to keep Ozri secure and prevent misuse. For the calls themselves, the business's own privacy notice applies, and requests about them are best made to the business. We'll pass on any we receive.
2. How we protect your details
We treat sensitive information you provide for a call, such as an account number, a PIN, a password or your date of birth, as secure details. We take extra steps to protect and redact secure details you provide us.
3. What we process
Your account. Your email address, a password (stored by our sign-in provider, not by us), and your security settings, such as two-step sign-in and any access keys, which we store only in scrambled (hashed) form.
Your profile. Your name and phone number, and anything else you choose to add, such as email, address, date of birth or preferences. You can enter these yourself, or tell them to the agent on your welcome call, which saves them for you. The agent is given these details on each call and instructed to share them only when the business needs them. Your date of birth is treated as a secure detail on calls (section 2).
Each call you ask for. Who to call, what you want done, any details you give for that call, and your answers to any questions the agent asks you during it. Secure details are stored encrypted and deleted once the call ends (section 2).
The call itself. What we keep has your secure details taken out:
- A written transcript, with each secure detail replaced by a marker such as [REDACTED:account_number].
- An audio recording of the call, kept in our own storage, with secure details silenced. These are deleted within 90 days.
- A summary of the outcome, written from the redacted transcript.
- A log of what happened during the call (when it connected, which menus it went through, when it was on hold or transferred, when it asked you something), with secure details masked the same way.
- Your name, phone number, email and address from your profile are not redacted, because they're there to be used on your calls.
The people and businesses we call. Their phone number, what they say on the call (transcribed, with codes they read out removed where we can recognise them), and the outcome of the call.
People you call for. If you ask us to call on behalf of someone else, or give us someone else's details, we handle them as this policy describes. Please make sure you're entitled to share them.
Connected AI assistants. If you connect Ozri to an AI assistant such as Claude or ChatGPT, we keep a record of the connection (which assistant, when it was connected and when it was last used) and email you whenever a new one is added. You can disconnect it at any time from the Connect page in your account.
Business organisations. If your organisation uses Ozri to help its customers complete a form, we hold on its behalf the details it enters about each customer, the customer's answers (typed, or given to our agent on a call), and when the form was opened and submitted.
Feedback. If you rate a call or tell us what went wrong, we keep that with the call and use it to improve the agent.
Service records. Minutes used, call timings, and requests we declined to place (for example, to a blocked number), kept to run usage limits and prevent misuse.
Technical data. Server logs of requests to our service, which can include short extracts of what was said on a call, with secure details masked. We use them to keep the service working and secure. We use only the cookies and browser storage needed to sign you in, keep you signed in and keep sign-in secure. If we add cookies for site analytics, we'll ask for your consent first. We don't use advertising cookies.
4. What we use it for, and why we're allowed to
| What we do | Legal basis (UK GDPR) |
|---|---|
| Place your calls, ask you questions mid-call, show you your history, run your account, email you about it, and send call updates, transcripts and summaries to an AI assistant you connect | Performing our contract with you |
| Keep the service secure, prevent misuse, and investigate complaints from people we've called | Our legitimate interests, and the interests of the people we call |
| Review calls to find and fix where the agent went wrong, and to make it better | Our legitimate interest in a service that works |
When we speak to, record and transcribe the people we call on your behalf, we rely on legitimate interests: yours, in getting your task done, and ours, in providing the service.
Improving the agent. We use redacted call information (instructions, transcripts, any recordings, and feedback you give us) to find where the agent went wrong and make it better, and this is part of how a trial works.
Health information. If you give us health-related information, for example by asking the agent to book a GP appointment and saying what it's for, we use it only to make that call. Health information is special category data under UK GDPR, so we process it only with your explicit consent, which you give by including it in your request. You can withdraw that consent at any time by asking us to delete the call. Please don't give the agent more than the call needs.
5. Who can access your data
You can see your profile, your calls, their transcripts and summaries in your account.
Ozri staff require access to call data to support you, investigate misuse, and improve the agent. Access is restricted to specific individuals acting on behalf of Ozri.
Your organisation. If you're a member of a business organisation on Ozri, other members can see its form calls, responses and summaries, and export them.
AI assistants you connect. If you use Ozri from an AI assistant such as Claude or ChatGPT, we send that assistant what you need to follow the call: live updates of what both sides say (with secure details masked), call steps such as being on hold or transferred, the agent's questions for you, and the transcript and summary. The assistant's provider then holds this, along with what you type there, under your agreement with them. Deleting a call from Ozri doesn't remove it there.
Our service providers handle data for us, under contract, only to provide their part of the service. They include providers of voice technology (speech recognition and the agent's voice), telephone connectivity, the AI models that run and summarise the conversation, cloud hosting and storage, sign-in, and email. You can request more details about our current service providers by emailing us at privacy@ozri.ai.
We don't allow our providers to use your data to train their AI models, and we've switched that option off with every provider that offers it. The exception is our telephone provider, described next.
Our telephone provider also acts as an independent controller of records of our calls and some call content, which it uses for its own purposes of preventing fraud and abuse on its network and improving its services, under its own privacy notice.
Where your data is processed. Our own servers, database and storage are in the UK (London). Our sign-in, AI model, voice and telephone providers process data in the United States, and some of our providers also process it in the European Union. Where data is transferred outside the UK, it's protected by the UK's adequacy rules for the EU, the UK–US data bridge (for providers certified under it), or the UK's approved contract clauses (the International Data Transfer Addendum).
We'd share data with anyone else only when you, or the business you use Ozri for, ask us to (as described above), or if the law requires it, for example a valid request from the police.
6. How long we keep it
We keep personal data only for as long as we need it to provide Ozri, keep it secure and meet our legal obligations. In general:
- Calls. For your own calls, we keep the transcript, summary and call log while your account is open, so you can look back at them, and delete them when you ask us to or close your account. Recordings are deleted automatically after 90 days. Calls we make for a business are deleted after 90 days, unless the business has agreed a different period with us.
- Secure details are deleted once the call no longer needs them.
- Any call, any time: ask us at privacy@ozri.ai to delete a call, or all of them, and we'll do it within 30 days.
- Your account and profile are kept while your account is open; when you close it, we delete them and everything linked to them within 30 days.
- Other records, such as server logs and security records, are kept only as long as we need them to run and protect the service.
- Our service providers keep data only as long as they need it to provide their part of the service, or as the law requires them to. What we've sent to an AI assistant you connected is held under that assistant's own terms.
7. If we called you, and you're not a Ozri user
Our agent may have called you on behalf of a person or a business. It tells you at the start of the call that it's an AI calling on someone's behalf. You didn't sign up for anything, and you still have rights over your data. If a business asked us to call you, that business decides how the call data is used (see section 1). We'll still help with the requests below:
- We got your number from the person or business who asked us to call you, as part of what they asked us to do.
- They can see the transcript and summary of the call, and live updates while it happens, including in an AI assistant they use (section 5).
- We keep a redacted transcript of the call, and a recording of it, for the periods in section 6, so that whoever asked us to call knows what was agreed and so we can deal with any problems. Codes you read out, such as a passcode or a card number, are removed from the transcript before it's saved, where we can recognise them.
- We can tell you whether we called your number, and when, and give you a copy of what we hold, or delete it. Email privacy@ozri.ai with the number that was called.
- If you don't want our agent to call you again, tell us at the same address and we'll add your number to a list of numbers our agent won't call.
8. Your rights
Under UK data protection law you can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, or to send it to you in a form you can take elsewhere. You can change most of your profile, and disconnect AI assistants, yourself in your account; for anything else, email privacy@ozri.ai. We'll respond within a month. We don't make decisions about you based solely on automated processing that have legal or similarly significant effects on you.
If you're unhappy with how we've handled your data, please tell us at privacy@ozri.ai. We'll acknowledge your complaint within 30 days, look into it, and tell you the outcome without undue delay. You can also complain to the Information Commissioner's Office at ico.org.uk.
9. Security
Data is encrypted in transit and at rest, and secure details are encrypted a second time with separately held keys. Access is limited to what running the service requires, and staff with access must use two-step sign-in. We don't accept payment details or card security codes for a call at all, including as answers during a call, so the agent can never read one out.
If something goes wrong that puts your data at risk, we'll tell you, and the ICO where the law requires.
10. Children
Ozri isn't for anyone under 18. We ask everyone to confirm they're 18 or over when they sign up, and we don't knowingly collect children's data.
11. Changes
We'll update this page as Ozri changes. If a change matters, we'll tell you before it takes effect, by email or when you next use the service.